My payment didn’t go through, what should I do?

If you received a notification that your payment failed, we first recommend checking that your associated bank account has sufficient funds.

Once you've done this, you can try paying again by going to your app, then to: Settings – Subscription – View invoices.

You will then be redirected to our Stripe payment platform, where you can select the invoice you wish to pay.

If this still doesn't work, please check that your bank isn't blocking the payment or that the 3D Secure procedure is complete.

If the problem persists, please contact us directly through your app or by email: concierge@dance.co