Bike
Troubleshooting
My bike doesn't turn on, what should I do?
It’s possible that you can fix this issue yourself. For protection reasons our batteries can enter sleep mode if not used for a longer period of time....
The Dance app doesn’t connect to my ebike. What should I do?
If you’re having trouble connecting, try this: On your phone, turn Bluetooth off and back on. If that doesn’t help, close the Dance app completely (it...
My handlebar display shows a red light what should I do?
It’s possible that you can fix this issue yourself. For protection reasons our batteries can enter sleep mode if not used for a longer period of time....
Knowing your bike
Does Dance manufacture its ebikes?
The Dance ebikes are custom-built and designed for daily use in the city. We develop and manufacture them in-house.
What is the name of the color of the Dance ebike?
The color is called Matte Prism.
Will I get a brand new bike?
While you won't always get a brand new bike when you start your subscription, we will make sure it comes to you in great shape. We do a full quality c...
What is the frame size of the ebike?
Our bikes have a special geometry which fits most people. You can see our two models on this page: dance.co/ebike Dance One For riders with a body s...
What should I check before I ride my ebike?
Follow these guidelines to ensure you have a safe ride. Check the battery : Make sure that the battery sits tight and that it has sufficient power. ...
What is the weight of the ebikes Dance One and Dance One Step?
Both the Dance One and Dance One Step weigh about 21 kg, including the battery.
How to turn the bike on and off?
Press the power button on the handlebar controller to turn your Dance bike on. Press and hold the same power button for 1.5 seconds to turn it off wh...
Which support modes does the e-bike have?
Your Dance bike has two different support modes. You can change the support modes by pressing the up (△) or down (▽) buttons on your handlebar control...
What is the maximum assist speed of the ebikes?
The maximum motor speed of our ebikes is 25 km/h. You can of course pedal faster, but without motor assistance.
What is the maximum rider weight for the Dance ebikes?
The maximum load for both the Dance One and the Dance One Step is 120 kg.
How to adjust the seat on the bike?
Use the Allen key (small, L-shaped tool) provided in the lock bag to adjust your seat to your perfect height. Step 1: Hold the allen key on the lon...
Is the ebike handlebar adjustable in angle and height?
At the moment, it isn’t possible to adjust the handlebar. However, you can adjust the height of the saddle to find the right seating position on your ...
What is the torque of the ebike motor?
The torque is 45 Nm.
With which brakes is the ebike equipped?
Your Dance bike is equipped with high quality hydraulic disc brakes, which should make stopping easy at all times, in all conditions. We recommend tes...
Where is the motor located for the ebikes?
The motor is located on the rear wheel of our ebikes.
How many gears do the ebikes have?
The Dance One and the Dance One Step are both single speed ebikes (no gear shift) that have three support modes. The support modes are indicated by L...
What is the wheel size of the Dance ebikes?
The Dance One and Dance One Step wheels are 27.5 inches.
What kind of tires are mounted on the ebikes?
Our ebikes are mounted with all-weather, puncture-resistant tires, suited for paved roads.
What is the recommended tire pressure for the ebike?
The ideal tire pressure for ebikes is 3.0 bar for both the front and rear tires.
Do I need to put grease on the belt drive of the ebikes?
Nope! The belt drives of our ebikes run without any grease or oil.
The lock bag on my ebike got stolen. What should I do now?
Please book a repair through the Dance app. We’ll replace the bag for you free of charge.
How do I turn the lights on my ebike on and off?
When you turn on your Dance bike, the lights will come on automatically. If you want to turn the lights off, press the light button on your handlebar...
Do the light stay on the ebike on when the battery gets empty?
Yes, the lights will continue to stay on even if the battery has only a small charge left. This “lights only” mode lasts at least an hour and allows y...
Can I take off the lock bag on my ebike?
No, the bag is firmly screwed to the frame, and it should not be removed. If you lost the sidebag, please book a repair in your app so we can replace...
What is the maximum carrying capacity for the rear rack of the ebikes?
The rear racks of Dance ebikes can carry a maximum of 12 kg. Please note that our new 2025 Step model as a new carrier, which can support up to 27kg....
Battery and Charger
How do I charge my Dance ebike?
Our ebikes have a removable battery and charger. You can easily plug the charger into any standard power outlet, so you can conveniently charge your r...
How to insert the ebike battery?
Turn the wheel slightly to the left to access the battery easier. Insert the bottom of the battery into the frame. Insert the rest of the battery unti...
How to remove the ebike battery?
Turn the wheel slightly to the left to access the battery more easily. Insert and turn the battery key clockwise, releasing the battery to the safety ...
How can I check the charging status of my ebike battery?
When the battery is in the ebike, you can see the charge level of the battery in the handlebar display: One LED stands for 20% capacity. 5 LEDs mean t...
What is the weight of the ebike battery?
The ebike battery weighs about 2.3 kg.
Can I remove the battery from my Dance ebike?
Dance ebike batteries are removable and only accessible via a lock. Each ebike is delivered with a unique key to remove the battery. When you park you...
What is the battery range of the ebikes?
The Dance One and Dance One Step have an easily chargeable battery with a range of 55 km when it’s fully charged. This autonomy is an indication, the ...
What is the charging time of the ebike batteries?
The charging time of the Dance ebike batteries is 0 to 100% in 3 hours. You can get from 0 to 80% in only 2 hours.
What is the size of the ebike charger?
The dimensions of the ebike battery charger are 17.5 cm x 8 cm x 3.5 cm. The cable to the battery is 1 m long, the cable to the socket is about 2 m lo...
What is the weight of the ebike charger?
The ebike charger weighs about 800 g.