Repairs and Service

Temporary service delays due to weather conditions

Due to heavy snowfall and difficult weather conditions , we are currently experiencing delays in our repair operations. We are truly sorry for this i...

How do repairs work?

Please book a repair in your Dance app directly, do not contact us via instant message or email to book a repair. In your Dance app go to “Service” an...

How does the bike exchange work?

If your bike cannot be repaired on-site, our team will arrange a complete exchange. Your new bike will be left in the same location as your previous o...

I cannot submit a repair request in my app

If the repair request page is not displaying correctly, we recommend first completely reinstalling your app. If this still doesn't work, contact us di...

I inserted my battery on the wrong bike

If you accidentally inserted your battery into the wrong bike, please contact us and send us a photo of the QR code on the other bike. The QR code is ...

Can I get repairs from my local bike shop? Or, can I do repairs myself?

Please do not repair your Dance vehicle on your own or bring it to an unlicensed shop. Any vehicle damages caused by improper usage or wrong repairs w...

If my vehicle needs a repair when I’m outside the Dance service area, can I take it to a workshop on the way?

Please don’t have your ebike or moped repaired in a workshop or by another person, even if you are outside our service area. Repair and replacement of...

Is pumping up tires included in the membership?

Our tires have a standard car valve, so you can inflate your tires yourself with the proper pump available at all gas stations. You can of course use...

How often should I get my Dance bike or moped serviced?

There are no fixed maintenance periods. As soon as your ebike or moped needs an update, we’ll contact you. If a repair is necessary, you can arrange i...