Subscription
Accessories
Which accessories are available?
You can add accessories to your Dance ride during checkout or via the Dance app during your subscription. If you want to add or remove an accessory du...
How can I add an accessory or return it?
You can add accessories to your Dance ride during checkout or via the Dance app during your subscription. If you want to add or remove an accessory du...
An accessory got stolen, lost, broken or is missing. What should I do?
Please open your Dance app, go to "Service" - "Report a bike theft" - "An accessory was stolen" In the following step you will get asked if the acc...
What accessories can I use with my Dance ebike?
You have the option to add various accessories to your Dance ebike! You add a universal smartphone holder with every bike, free of charge. If you’d ...
Can I customize my ebike or add my own accessories?
You are welcome to use accessories that don’t require assembly and do not leave any trace, such as a bag for the luggage rack. Unfortunately, other m...
How to use the child seat on the e-bike?
If you ordered a child seat, please check the following before your first ride with a small passenger: The child is aged between 9 months and 6 years,...
How to change the combination on your E-bike lock
If you’d like to change the code on your combination lock, please follow the steps shown in the video below: Once the code as been changed, please con...
I can’t open the chain lock of my ebike. What should I do?
If you have trouble opening the lock, try the following: 1. Check if the set code is correct. You find your code in the Dance app under "More" - "Lock...
What are the measurements of the ebike basket?
The dimensions of the bike basket are 40 cm x 20 cm x 29 cm. It has a capacity of 23 litres.
How do I store my chain lock while riding my ebike?
There is a sidebag, which is attached to the luggage rack on the bike. Please store the lock in it during your rides.
Payment and Invoices
What payment methods does Dance accept?
We work with the online payment platform Stripe to secure payments. We support payments via PayPal and all major credit or debit cards, including Vis...
Where can I get my invoices?
Your first invoice will be available in your app after you picked up your vehicle. If you chose a monthly payment, your invoicing will start on the da...
For which subscriptions is the yearly pre-payment option available?
The pre-payment option is available for annual subscriptions only. By choosing the pre-payment option, you’ll get a 10% discount on your annual paymen...
Why was my payment method charged before I received my ebike or moped?
During checkout, your payment method will be tested and charged for the rent of the first month. This amount will be saved to your account and will be...
What happens with my yearly pre-payment if I add or remove an accessory for my vehicle?
If you add an add-on after the initial prepayment, our system will automatically bill you for this add-on, from the day you add it, until the end of t...
Can I claim the "forfait mobilités durables" (FMD) with a Dance subscription?
Yes. The "forfait mobilités durables" (sustainable mobility package) is a scheme that incentivizes the use of sustainable transport in France. Employe...
Cancellation of the subscription
How do I cancel my membership?
To cancel your membership, click "More" in the Dance app, select "Subscription" and then "Cancel subscription" at the bottom. You will be asked to ch...
What is the notice period to cancel my subscription?
Your subscription starts when you receive your ebike or emoped (not from the date you order it). There is no notice period, and no communication need...
How can I safely return my charger, keys, and other accessories if I cancel my subscription?
When cancelling your subscription through the Dance app (details on how to cancel via the Dance app here ), you’ll receive instructions to safely lea...